This Privacy Policy explains how 10wen collects, uses, stores, and protects your personal data when you use our casino and cricket betting platform. Last updated: June 2026.
These six principles guide how 10wen approaches data protection for every Pakistani player on the platform.
10wen collects only the personal data that is genuinely necessary for account operation, payment processing, identity verification, and regulatory compliance. We do not collect data speculatively or beyond what is required.
Data collected by 10wen is used only for the purposes stated in this Privacy Policy. We do not repurpose your personal data for unrelated activities without informing you and, where required, obtaining your consent.
All personal data held by 10wen is protected by SSL/TLS encryption in transit and encryption at rest. Access to personal data is restricted to authorised personnel with a legitimate need.
10wen is open about what data it collects, why it collects it, and who it shares it with. This Privacy Policy is written in plain, accessible English rather than impenetrable legal language wherever possible.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by 10wen. You also have the right to object to certain types of data processing.
10wen retains personal data only for as long as necessary for the purposes described in this policy or as required by applicable law and regulation. Data no longer required is securely deleted or anonymised.
10wen ("10wen", "we", "us", "the Platform") is committed to protecting the privacy and personal data of all users of the 10wen platform. This Privacy Policy describes the personal data 10wen collects about you, the purposes for which it is collected, how it is used and stored, with whom it may be shared, how long it is retained, and the rights you have over your personal data.
This Privacy Policy is written in English and is intended to be read and understood by our Pakistani user base. Where technical or legal terminology is unavoidable, we have endeavoured to explain it clearly. This Policy should be read alongside the 10wen Terms & Conditions, which are incorporated herein by reference.
10wen operates as the data controller in respect of personal data collected through the 10wen platform. As data controller, 10wen determines the purposes for which and the manner in which your personal data is processed. Questions or requests relating to your personal data should be directed to 10wen using the contact details provided in Section 14 of this Policy.
10wen collects personal data from you in the following categories:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Registration form, KYC verification documents |
| Contact Data | Mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration form, account settings |
| Financial Data | JazzCash account number, Easypaisa number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history | Cashier / payment processing |
| Gaming Data | Bet history, game sessions, win/loss records, wagering activity | Platform activity logging |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
10wen uses your personal data for the following purposes:
10wen processes your personal data on the following legal grounds:
10wen does not sell your personal data to third parties. 10wen may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
10wen uses cookies and similar tracking technologies on its platform. The following categories of cookies are used:
You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies may affect your experience on the 10wen platform. Strictly necessary cookies cannot be disabled through browser settings without affecting platform functionality.
10wen implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 10wen takes data security seriously, no digital system can guarantee absolute security. In the event of a data breach that presents a material risk to your rights and freedoms, 10wen will notify affected users in accordance with applicable legal requirements.
10wen retains your personal data for the following periods:
Where data is no longer required for any of the above purposes and retention is not mandated by law, 10wen will securely delete or irreversibly anonymise the relevant data.
Subject to applicable law and certain limitations, you have the following rights in respect of your personal data held by 10wen:
The 10wen platform is strictly for adults aged 18 and over. 10wen does not knowingly collect, process, or retain personal data relating to individuals under 18 years of age. If 10wen becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately, any balance will be subject to review, and the personal data will be deleted. If you believe that a minor has registered an account on 10wen, please contact our support team immediately.
10wen's platform and associated infrastructure may involve the transfer of personal data to countries outside of Pakistan. Where such transfers occur, 10wen ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy, including through contractual protections with data recipients. By using 10wen, you acknowledge that your data may be transferred internationally for the purposes described in this Policy.
10wen reserves the right to update this Privacy Policy at any time. When material changes are made, 10wen will notify registered users via their registered contact details and/or a prominent notice on the platform. The date of the most recent update is shown at the top of this Policy. Your continued use of the 10wen platform following notification of changes constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must close your account and cease using the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or 10wen's handling of your personal data, please contact the 10wen data team:
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