At 10wen, gambling is meant to be entertainment – not a source of stress or financial hardship. This page covers everything you need to stay in control, from the tools built into your account to recognising when gambling stops being fun.
10wen was built for Pakistani players who love cricket, casino games, and the thrill of a well-placed bet. The PSL season brings an incredible energy – your team is playing, the match is live, the odds are moving. That excitement is exactly why 10wen exists. But that same excitement is also why responsible gaming matters so much. The rush of a big win and the disappointment of a loss can both pull people towards making decisions that are not in their best interest.
10wen's position is straightforward: gambling should always be entertainment with a budget you have consciously set aside, not a strategy for solving financial problems or a compulsion that you feel unable to resist. If you are depositing via JazzCash or Easypaisa money that was meant for household expenses in Karachi or Lahore, chasing losses from a previous session, or finding that you think about gambling more than anything else – these are signs worth paying attention to.
This page exists not as a legal checkbox but because 10wen genuinely believes that a player community built on responsible habits is better for everyone. We have invested in real tools that are available from your account dashboard from day one. They are not buried in settings menus – they are front and centre because we want you to use them whenever you need them.
Whether you are a casual PKR bettor who drops in during PSL fixtures or a regular casino player who logs in daily, the same principle applies: you are in charge of your gambling, not the other way around. 10wen's tools are here to help you stay that way.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use 10wen's support tools or speak to someone you trust.
All six tools below are available from your 10wen account dashboard. No phone calls required – set limits and restrictions yourself, instantly.
Set a maximum amount you can deposit to your 10wen account per day, week, or month. Once set, the limit takes effect immediately. Increases to a limit require a 24-hour cooling-off period before they activate – decreases take effect straight away.
Available in Account DashboardSet a maximum session duration after which 10wen will automatically log you out. You will receive a reminder notification before the limit is reached. This is especially useful during long PSL match days when hours can pass quickly.
Available in Account DashboardEnable periodic on-screen reminders that show you how long you have been playing in your current session and your net position for that session. These pop-ups appear at intervals you choose – every 30 minutes, every hour, or every two hours.
Available in Account DashboardTemporarily suspend your 10wen account for a set period ranging from 24 hours to 6 weeks. During a cooling-off period you cannot log in, deposit, or place bets. The suspension is applied immediately and cannot be reversed before the period ends.
Available in Account DashboardPermanently close your 10wen account and exclude yourself from the platform. Self-exclusion is applied immediately upon request and cannot be reversed for the duration of the exclusion period you choose (minimum 6 months). This is the strongest protection tool available.
Permanent ActionView a complete history of your deposits, withdrawals, bets, and gaming sessions from within your account dashboard. Reviewing your own data regularly is one of the most effective ways to stay aware of your gambling behaviour and spending patterns.
Available in Account DashboardProblem gambling develops gradually and it is often easier to spot in others than in yourself. Being aware of the warning signs is the first step towards addressing them.
Regularly gambling more PKR than you planned; using JazzCash or Easypaisa to deposit money that was earmarked for rent, food, or school fees; borrowing money to gamble; feeling panic about money because of gambling losses.
Spending more time on 10wen than you intended; continuing to gamble after deciding to stop; feeling unable to enjoy PSL matches or other events without placing a bet; lying to family members in Lahore or Karachi about how much you are gambling.
Feeling anxious, irritable, or depressed when you cannot gamble; using gambling to escape stress or problems at work; feeling guilty or ashamed after gambling sessions but continuing anyway; chasing losses to try to recover a specific amount.
If you recognise any of the warning signs above – in yourself or someone you know – the steps below will help you access support. You do not have to be certain that you have a problem to reach out.
Log in to your 10wen account and go to the Responsible Gaming section of your dashboard. Set a deposit limit, activate a cooling-off period, or initiate self-exclusion. These tools are available 24/7 and take effect immediately.
Our 24/7 English-language support team can help you apply any responsible gaming restriction on your behalf if you prefer. Reach us at [email protected] (plain text – not a link). We handle these requests with full confidentiality and without judgment.
Telling a family member, friend, or colleague in Islamabad, Rawalpindi, or wherever you are located can make a significant difference. Problem gambling is more manageable when you have people around you who understand what you are dealing with.
Mental health professionals and counselling services are available in Pakistan's major cities including Karachi, Lahore, Islamabad, and Faisalabad. A qualified counsellor who understands gambling-related issues can provide structured support that self-help tools alone cannot replicate.
Consider using website blocking software on your mobile device to prevent access to gambling platforms during a self-exclusion or cooling-off period. This adds an additional layer of practical control alongside the restrictions applied on your 10wen account.
These guidelines are not rules imposed on you from outside – they are practical habits that players who enjoy gambling long-term without it becoming a problem tend to follow naturally. 10wen encourages every player, from Faisalabad to Karachi, to keep these in mind.
Decide how much PKR you are comfortable spending before you open the 10wen lobby. Treat it the same as a night out – once the budget is gone, the session is over.
Chasing losses is the single most common route from casual gambling to problem gambling. If you have lost your session budget, closing the app is the right move – not depositing more.
Only deposit money you can genuinely afford to lose. JazzCash and Easypaisa make it easy to top up quickly – which is convenient, but also a reason to be disciplined about when and why you deposit.
Long unbroken gambling sessions – especially during multi-match PSL days – make it harder to make clear-headed decisions. Enable reality checks and use session time limits to force natural breaks.
The house edge on casino games and the margin in sports betting means that over time the platform makes money. Treat every bet as an entertainment spend with an uncertain outcome, not a likely return.
Gambling while stressed, tired, or emotionally upset leads to worse decisions and more frequent regret. If a difficult PSL result has you frustrated, stepping away from the platform entirely is the healthier response.
The 10wen platform is strictly for adults aged 18 and over. This is a non-negotiable requirement. 10wen enforces age verification through KYC documentation review for all accounts. If you suspect a minor is accessing 10wen using your details or device, please contact our support team immediately and change your account password. Allowing a minor to use your 10wen account is a serious breach of our Terms & Conditions.
Our support team is available around the clock to help Pakistani players apply responsible gaming restrictions, discuss their account, or simply talk through concerns about their gambling.
Email: [email protected]
Plain text only – not a clickable link
Log in to access your responsible gaming tools – deposit limits, session timers, cooling-off, and self-exclusion are one tap away.
18+ only. If gambling is negatively affecting your life, please use 10wen's self-exclusion tools or contact our support team.